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Our Support

At SHINING 3D, we don’t just provide devices – we deliver customized solutions, global support, and a commitment to your success. From intuitive tools to calibrated accuracy, we’re here to empower your work.

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Custom Solutions for Your Needs

  • Customized Workflow
    We work closely with OEMs, healthcare, and educational institutions to provide tailored solutions that are easy to use and integrate seamlessly into your workflow.
  • Industry-Specific Inspection
    Whether you’re in the manufacturing, energy, or automotive industries, we adapt our quality control solutions to meet your unique requirements, ensuring they deliver exactly what you need.
Lifetime Free Software & Updates

Lifetime Free Software & Updates

Stay ahead with free lifetime software licenses and upgrades – no hidden costs, no limits. Your tools evolve as your needs grow.

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Local Support, Global Reach

  • Local Language Assistance
    Get support in your language, whenever you need it.
  • Remote Troubleshooting
    Our expert team is just a click away, ready to resolve issues quickly and efficiently.
  • Local Service Centers
    You can access professional after-sales teams for in-depth assistance, ensuring your device performs at its best.
SHINING 3D Establishes New Accuracy Laboratory-r

Certified ISO 17025 Accuracy Lab

  • Certified Accuracy Lab
    With multiple global calibration centers, we guarantee the highest levels of precision and accuracy for every device.
  • Global Recalibration Services
    If needed, you can send your device to any of our global calibration centers for recertification, ensuring it continues to perform at its best.
Self-Service Support Center

Self-Service Support Center

Explore our knowledge base, download software, and check system requirements anytime. Additionally, we provide access to submit a ticket for customer support representatives, ensuring users can find the help they need efficiently.

Comprehensive Maintenance Coverage

 

Protect your investment with extensive warranty terms! With SHINING 3D, you’re not just buying a scanner. You’re gaining a partner who stands behind their products.

 

 Standard Maintenance 🌟 Peace of Mind Maintenance

What We Offer

A simple, ready-to-use solution for minimal system verification, ensuring your basic product needs are met.

👍 Offers extended and more comprehensive coverage, including accidental damage protection, to keep your system in top working condition and performance.
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For detailed information about our standard and personalized warranty policies, contact our expert team today. We’re here to help you choose the best coverage for your needs!

  • IVAN RADIČEVIĆ - Quality Control Technician

    My experience with SHINING 3D has been very positive. Their products are reliable and continuously improving, which has been beneficial for our projects. The customer support is very impressive. They are very responsive and always ready to assist with any issues or questions. Overall, SHINING 3D's commitment to quality and customer satisfaction has made our collaboration very successful.

    IVAN RADIČEVIĆ,

    Quality Control Technician