Dental Application Engineer (Remote)

Job Description

• Provide customer-facing sales support to resellers and end users.
• Create internal and external technical user guides.
• Provide technical training to resellers and end users.
• Repair scanners and printers as needed.
• Showing empathy towards customer complaints and sensitive situations.
• Communicate customer/reseller requests and complaints to R&D.
• Evaluating new products and testing new software/features.
• Ability to travel up to 30% of the time to assist customers/resellers on site and to travel to exhibitions.
  
  

Job Requirements

• Bachelor’s degree in a hard science, engineering, or mathematics discipline highly desired.
• Dental lab technician, dental assistant, or dental hygienist experience.
• Troubleshooting and analytical problem solving.
• Customer service and customer relationship building skills.
• CAD/CAM experience.
• 3D printing and additive manufacturing experience.
• Technical documentation experience.
• Bilingual highly desired (Spanish and English).
• Public speaking.
• Ability to collaborate with internal and external teams across technical and non-technical roles.
• Entry level IT skills, knowledge of file structures, and software navigation.
• Ability to communicate highly technical information in a way that can be easily understood by a non-technical role.
• Ability to lift 50lbs, use a computer with mouse and keyboard, and sit or stand for extended periods of time.